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From Start, type cmd.exe in the search box, right-click Command Prompt in the list, and then select Run as administrator. Open a Command Prompt window as an administrator.If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. Make sure Azure Active Directory Authentication Library (ADAL) and Web Account Manager (WAM) are enabledįor more information, see Disabling ADAL or WAM not recommended for fixing Office sign-in or activation issues.Ĭheck whether you're behind a proxy serverĪre you behind a proxy server? If you're not sure, ask your administrator. Make sure you are signed in with your Work or School account, not your personal Microsoft account.Select your name and profile picture or icon at the top.For more information, see Known issues (Citrix product documentation). Microsoft 365 Apps fails to activate when opened from published apps on a Citrix server. Restart the device, and then try activating Microsoft 365 again.If TLS 1.2 isn’t checked, check it, then select Apply and OK.From Start, select Control Panel > Internet options > Advanced settings.Enable TLS 1.2 as the default protocol by using this easy fix, and then restart the device. #REPEATEDLY NEEDING TO ACTIVATE MICROSOFT OFFICE 365 MAC WINDOWS 7#If you are running Windows 7 or Windows Server 2008, make sure that Service Pack 1 is installed.For more information, see End of support resources for Office. Important Running Microsoft 365 Apps on these older operating systems isn't supported. #REPEATEDLY NEEDING TO ACTIVATE MICROSOFT OFFICE 365 MAC UPDATE#Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. #REPEATEDLY NEEDING TO ACTIVATE MICROSOFT OFFICE 365 MAC FOR MAC#For troubleshooting steps, see Office for Mac repeatedly requesting keychain access.Īctivating Microsoft 365 on Windows 8.1 or earlier If you see repeated prompts to grant access to the keychain when starting an Office for Mac app, Office may have been moved to a location other than the default /Applications folder. Office for Mac repeatedly requesting keychain access If you aren’t an admin, see How do I find my Microsoft 365 admin? Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. If not, then you can give the DNS entries a try.This article will help you troubleshoot sign in issues when activating Microsoft 365 Apps. Of course, you can always try downloading the AutoUpdate 3.4 update manually first to see if that will work. This solution might not be for everyone, but it’s worth a shot if you’re having a similar problem. #REPEATEDLY NEEDING TO ACTIVATE MICROSOFT OFFICE 365 MAC INSTALL#That’s it! You should now be back in business and be able to download and install the updates. ![]() Launch any of the Office apps, then click Help > Check for Updates, then click Install. Now enter the following addresses: 8.8.8.8 and 8.8.4.4, then click OK. Next, click the DNS tab and then the Add (+) button at the bottom. Launch System Preferences and go to Network > Advanced. The not-so-obvious solution I have found for this is to use Google’s public DNS address. Either it’s a compatibility issue with OS XYosemite’s version, or Microsoft is not aware of the problem yet. It turns out the culprit was the DNS server Microsoft uses to connect to the public Internet. I even tried to download the update manually, but Microsoft’s Support page behaved unresponsive, even in alternative web browsers. Unfortunately, checking for Updates from the Help menu was not working. To download the latest updates for Office 2016, I needed to have AutoUpdate version 3.4 installed. Resolve Office AutoUpdate for Mac, not Working ![]()
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